Nearshore Americas sat down with TaskUs' new VP of Operations in Latin America, Porfirio Diaz, to discuss his vision for TaskUs in LatAm, how the company is approaching expansion and the challenges of bringing the TaskUs culture to Mexico.
The Philippines' maturity has seen its growth shrink, allowing Latin America and the Caribbean to leverage its nearshore advantages to see its call center growth increase significantly. We spoke to King White, CEO of The Site Selection Group about the Global Call Center Location Trend Report 2019.
Three experts at Nexus 2016 discuss the impact that omnichannel is having on the nearshore, and if contact centers south of the border are prepared to implement it to serve and benefit their core US client base.
Digital channels are more important than ever for improving customer experience at contact centers. A new report points to greater uptake of hybrid cloud, increased interest in personalization, and a focus on customer analytics.
With increasing debate on rising minimum wages making political headlines, Nearshore Americas' Managing Director Kirk Laughlin talked to Alorica CEO Andy Lee about why increasing wages are a good thing, how Alorica creates "insanely great customer experiences" and the future of nearshore.