With education as a priority and tax incentives to entice tech-centric companies into its territory, Costa Rica is well on its way to becoming one of the technological hubs for Latin America. Craig Dempsey looks at how it got there.
Nearshore Americas sat down with Jeff Puritt, President and CEO of Telus International, to talk digital transformation, tri- and quadrilingual talent in the region, and growth opportunities in Guatemala and El Salvador.
All these new technologies – RPA, AI, workflows, payment gateways and their extensions to the IoT (Internet of Things) world – must be looked at through the lens of the customer and client. Whoever is in charge of improving processes must make sure that what’s done improves the customer journey when going through that process.
Banks are estimated to have invested US$1 trillion over the past three years to transform their IT operations, but their balance sheets confirm they are still far from achieving the anticipated revenue growth.
Nearshore Americas’ Alcides León spoke with CTO/CDO Santiago Aldana about Avianca’s digital transformation experience and how it helped them not only to survive the changes in the regional market, but also to face unforeseen events such as the pilots' strike in 2017.
Colombia is top priority for expansion and growth for the Sitel group, according to newly appointed CEO of the Americas, Mike Small. Sitel has already seen their business there double and is hoping to do the same in the next 24 months.
Globant's Avanxo acquisition has further strengthened its Latin American footprint and extended its cloud capabilities. Globant sees growth in the LatAm market and hopes this acquisition will open up sales opportunities in the region.