Getting the real picture on automation can be confusing. The prevailing wisdom seems to be that automation will result in huge job losses, but this techno-pessimism may not paint a full picture. Nearshore Americas examines how you can make sense of the information around automation.
Frances Karamouzis of Gartner says that the competitive advantage in sourcing will increasingly depend on adopting automation. But the scarcity in certain skill sets means that the human element isn't going anywhere just yet.