healthcare Archives - Nearshore Americas

US Doctors Not Comfortable With Using AI: Survey

While physicians in Latin America widely use WhatsApp to communicate with their patients, US doctors are not using digital tools as much as expected.
By Narayan Ammachchi May 1, 2019
Atento Signs Brazilian Healthcare Provider Unimed-Rio

Global BPO Atento has signed an agreement with Unimed-Rio to modernize its customer relationship structure and reinforce its digital transformation process.
By Matt Kendall September 17, 2018
New Report Spotlights Saint Lucia’s Position in the Global Knowledge Services Marketplace

This unique study, produced in collaboration with Invest Saint Lucia, analyzes BPO investment opportunities and knowledge-focused offerings in Saint Lucia. Download for free today.
By Matt Kendall January 10, 2018
Recap: Healthcare BPO in Jamaica Gains Momentum

Healthcare BPO in Jamaica is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.
By Matt Kendall September 25, 2017
How Health Insurance Policy Distributors Can Alleviate the Risks of ITO

Krishen Iyer provides useful guidelines for health insurance companies to follow when weighing the risks and rewards associated with outsourcing IT, focusing particularly on their unique compliance requirements.
By Krishen Iyer August 1, 2017
Healthcare Now Represents Billion-dollar Opportunity For IT Firms: Study

A new report from Frost & Sullivan shows that new technologies are continuously disrupting healthcare, creating a billion-dollar opportunity for IT firms.
By Narayan Ammachchi December 13, 2016
Healthcare BPO in Jamaica Gains Momentum

Jamaica’s healthcare BPO sector is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.
By Matt Kendall December 6, 2016
Healthcare BPO Teams Require a More “Human” Skillset to Ensure Successful Campaigns

According to Atento and HGS, successful healthcare BPO campaigns require that agents posses a specific set of skills that focus more on empathy and customer engagement.
By Matt Kendall November 21, 2016
Q&A: Colombia Faces its Shortcomings and Aims For Bigger Share of Higher-Value Services

In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.
By Matt Kendall September 27, 2016
Free Whitepaper: Nearshore Healthcare Software – The Argentine Advantage

The demand for secure healthcare-related software in the United States is growing, as technological transformations bring an …
By Matt Kendall August 2, 2016
Q&A: Alorica Plans to Remain “Nimble” After EGS Acquisition

To find out more about how the deal will affect the company’s renowned customer service, and to uncover the company’s expectations for the future, Nearshore Americas sat down with Chris Crowley, Alorica’s Chief Sales Officer, in an exclusive interview.
By Matt Kendall June 15, 2016
Wipro Bets Big on U.S. Healthcare Outsourcing Market, Acquires HealthPlan For $460 million

Healthcare accounts for 12% of Wipro’s overall revenue, contributing more than $1 billion to its coffers annually.
By Narayan Ammachchi February 11, 2016

While physicians in Latin America widely use WhatsApp to communicate with their patients, US doctors are not using digital tools as much as expected.

Global BPO Atento has signed an agreement with Unimed-Rio to modernize its customer relationship structure and reinforce its digital transformation process.

This unique study, produced in collaboration with Invest Saint Lucia, analyzes BPO investment opportunities and knowledge-focused offerings in Saint Lucia. Download for free today.

Healthcare BPO in Jamaica is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.

Krishen Iyer provides useful guidelines for health insurance companies to follow when weighing the risks and rewards associated with outsourcing IT, focusing particularly on their unique compliance requirements.

A new report from Frost & Sullivan shows that new technologies are continuously disrupting healthcare, creating a billion-dollar opportunity for IT firms.

Jamaica’s healthcare BPO sector is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.

According to Atento and HGS, successful healthcare BPO campaigns require that agents posses a specific set of skills that focus more on empathy and customer engagement.

In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.

The demand for secure healthcare-related software in the United States is growing, as technological transformations bring an …

To find out more about how the deal will affect the company’s renowned customer service, and to uncover the company’s expectations for the future, Nearshore Americas sat down with Chris Crowley, Alorica’s Chief Sales Officer, in an exclusive interview.

Healthcare accounts for 12% of Wipro’s overall revenue, contributing more than $1 billion to its coffers annually.