Global BPO Atento has signed an agreement with Unimed-Rio to modernize its customer relationship structure and reinforce its digital transformation process.
This unique study, produced in collaboration with Invest Saint Lucia, analyzes BPO investment opportunities and knowledge-focused offerings in Saint Lucia. Download for free today.
Healthcare BPO in Jamaica is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.
Krishen Iyer provides useful guidelines for health insurance companies to follow when weighing the risks and rewards associated with outsourcing IT, focusing particularly on their unique compliance requirements.
A new report from Frost & Sullivan shows that new technologies are continuously disrupting healthcare, creating a billion-dollar opportunity for IT firms.
Jamaica’s healthcare BPO sector is driven a high capability for claims processing, but vendors on the island are seeing rapid growth in higher-value services.
According to Atento and HGS, successful healthcare BPO campaigns require that agents posses a specific set of skills that focus more on empathy and customer engagement.
In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.
To find out more about how the deal will affect the company’s renowned customer service, and to uncover the company’s expectations for the future, Nearshore Americas sat down with Chris Crowley, Alorica’s Chief Sales Officer, in an exclusive interview.
Three of the top four nations for expat healthcare reside in Latin America. Colombia is the highest rated, while Costa Rica and Panama aren't far behind.