Three experts at Nexus 2016 discuss the impact that omnichannel is having on the nearshore, and if contact centers south of the border are prepared to implement it to serve and benefit their core US client base.
IBEX Global was eager to move into the nearshore. So it hired a leader with knowledge of key markets. It's too early to judge the results of the expansion, but IBEX believes new CEO Robert Dechant has set it up for success.
Nearshore expansion into Nicaragua and Jamaica are part of IBEX Global's strategy for continued growth, following announcements of topline revenue growth of 30%. In an exclusive interview with Nearshore Americas, CEO Robert Dechant talks nearshore, growth and why the shine has come off India.