Impact sourcing is growing in many parts of the world, including Latin America and the Caribbean, and it is moving families and communities from poverty into the middle class. NSAM spoke to Samasource and Alorica about what's happening and what still needs to be done.
Konecta Montería was the first contact center to operate in Monteria, a city with a history of conflict and a population plagued by social problems and poverty. Grupo Konecta worked with its customer Bancolombia on an impact sourcing project there, that now employs over 600 people.
Samasource is set to demonstrate how impact sourcing can deliver more than just socioeconomic change; it can also deliver top-class, professional service. Their Haiti project has yielded solid returns for client 360incentives and seen them expand into more complex projects.