While clients always expect the best deal on an outsourcing bid, they may not always offer enough information during the RFP process to help vendors meet their needs, especially in the case of less mature clients. Consultants weigh in on how vendors and clients can work together for a better RFP process.
A digital transformation will never be seamless, but combining best practices with outsourcing gets the best results. We asked tech and nearshore experts how to reach a balance between driving transformation with in-house staff and external providers.
Talk of saturation in key BPO markets is not new. As markets mature, the need to ensure sustainable pools of skilled talent in key areas remains crucial and in some locations may prove difficult. How can Latin American markets address the issue of saturation?