Increased automation in the ITO and BPO space is heightening the need for cybersecurity, while countries need to tighten their focus on digital skills in order to remain competitive, according to AT Kearney’s 2019 index.
Digital business transformation, banking, fintech and the moves toward automation, as well as the harnessing of digital channels to fuel business growth were among the themes discussed on this year's panels.
There are various pathways to achieving digital business transformation, and it’s necessary to understand how each one differs and the explosions required to reach transformation targets, according to MIT research scientist Nick van der Meulen.
Good and long-lasting relationships start with clearly set legal and compliance requirements, Gabriela Smith, managing attorney at The Smith Law Group, will explain in her keynote at the Nexus 2019 event on May 16.
The country’s popularity as a BPO, outsourcing and software development hub could lead to a saturation, and retaining talent, exploring other provinces and implementing RPA will be key to continued growth.