Continuous improvement backed by governments to open Latin American markets is great news for foreign investors, who are flocking to the region. Craig Dempsey outlines some commonalities shared by Latin American markets in forming or incorporating a company.
All these new technologies – RPA, AI, workflows, payment gateways and their extensions to the IoT (Internet of Things) world – must be looked at through the lens of the customer and client. Whoever is in charge of improving processes must make sure that what’s done improves the customer journey when going through that process.
Remote-first companies are organizations that were built under a specific mindset: work can be done from anywhere in the world and a 9 to 5 culture isn’t necessary to grow a successful business, promote collaboration, independence and a healthy work-life balance.
The government needs to create an agency to promote the development of artificial intelligence and foster innovation, or risk losing talent to foreign companies, according to three local entrepreneurs.
Increased automation in the ITO and BPO space is heightening the need for cybersecurity, while countries need to tighten their focus on digital skills in order to remain competitive, according to AT Kearney’s 2019 index.
Digital business transformation, banking, fintech and the moves toward automation, as well as the harnessing of digital channels to fuel business growth were among the themes discussed on this year's panels.