The IT industry veteran, who played a key in expanding Softtek’s operations across Latin America, has stated that he will focus on giving internet access to all Mexicans and developing a skilled talent pool for the success of the country’s growing information technology (IT) industry.
The Philippines' maturity has seen its growth shrink, allowing Latin America and the Caribbean to leverage its nearshore advantages to see its call center growth increase significantly. We spoke to King White, CEO of The Site Selection Group about the Global Call Center Location Trend Report 2019.
Colombia is top priority for expansion and growth for the Sitel group, according to newly appointed CEO of the Americas, Mike Small. Sitel has already seen their business there double and is hoping to do the same in the next 24 months.
The growing over the top (OTT) media services market is opening up nearshore opportunities for companies like Wizeline, which is setting up Network Operations Centers (NOCs) in both Asia and Latin America to meet demand.