Montego Bay Archives - Nearshore Americas

Jamaican Court Orders ADS Global to Pay Up US$4.2 Million For Breaching Contract

Lawyers representing the airliner argued that ADS violated the outsourcing contract by abruptly stopping the customer service without a notice.
By Narayan Ammachchi January 7, 2019
Spirit Airlines Adds Routes to Montego Bay and Kingston

The flight to Montego Bay will start operating on February 28, 2019, while the Kingston flights will commence on March 1, 2019.
By Narayan Ammachchi November 19, 2018
LATAM Launches New Flight to Jamaica

As of July 1, LATAM will be operating three weekly flights to Montego Bay which means easy connections for travelers from countries like Brazil and Chile.
By Zach Marzouk November 19, 2018
KPMG Launches Shared Services Center in Kingston, Jamaica

The center will initially employee 175 people, with plans to expand the headcount to around 250 by July 2019.
By Narayan Ammachchi November 16, 2018
CEO View: Ibex Expands in Jamaica as Local Perception of BPO Improves

As Ibex expands again in Kingston, we caught up with CEO Bob Dechant to address the problems and successes in the competitive Jamaica BPO market.
By Matt Kendall September 24, 2018
WestJet’s Swoop Launches First Low-Cost Flights from Canada to Jamaica

WestJet has announced new flights from Hamilton to Montego Bay with its Swoop brand, making it the first low-cost route from Canada to the Caribbean.
By Matt Kendall September 24, 2018
Itel-BPO Partners with UWI to Train Jamaicans for Managerial BPO Roles

While Jamaica has a decent sized talent pool, foreign BPO providers often find it tough to identify employees that are qualified to take up senior roles, resulting in experienced expats claiming the positions.
By Narayan Ammachchi August 28, 2018
Clients and Agents Finding Value in Itelbpo’s Culture of Transparency and Accessibility

Speaking at the Itelbpo Summit in Montego Bay in April, some of the company’s clients revealed how a culture of transparency and accessibility has given them the confidence to ramp up operations in Jamaica.
By Matt Kendall June 5, 2018
“Digiport” in Jamaica: The Birthplace of BPO As We Know It?

Did you know that BPO in Jamaica wasn't always called "BPO"? It was once known as the "Digiport" industry, when the sector's original pioneers began offering digital services out of the country.
By Matt Kendall May 18, 2018
The Houseboat Grill: A Tasty Floating Restaurant in Montego Bay

Jamaica is full of unique culinary experiences, but one of the most memorable is The Houseboat Grill, a floating restaurant in Montego Bay.
By Matt Kendall April 11, 2018
Concentrix Launches New Delivery Center in Jamaica’s Montego Bay

The facility is in the new high-tech building of the Montego Bay Freezone, a hub of customer service operations serving a variety of businesses.
By Narayan Ammachchi March 22, 2018
Jamaica Re-imagines the Country-Focused Conference Model by Launching Its Own Brand

Jamaica is hosting the Caribbean’s first independently funded BPO conference, supported by the nation's government and BPO players and stakeholders.
By Matt Kendall March 19, 2018

Lawyers representing the airliner argued that ADS violated the outsourcing contract by abruptly stopping the customer service without a notice.

The flight to Montego Bay will start operating on February 28, 2019, while the Kingston flights will commence on March 1, 2019.

As of July 1, LATAM will be operating three weekly flights to Montego Bay which means easy connections for travelers from countries like Brazil and Chile.

The center will initially employee 175 people, with plans to expand the headcount to around 250 by July 2019.

As Ibex expands again in Kingston, we caught up with CEO Bob Dechant to address the problems and successes in the competitive Jamaica BPO market.

WestJet has announced new flights from Hamilton to Montego Bay with its Swoop brand, making it the first low-cost route from Canada to the Caribbean.

While Jamaica has a decent sized talent pool, foreign BPO providers often find it tough to identify employees that are qualified to take up senior roles, resulting in experienced expats claiming the positions.

Speaking at the Itelbpo Summit in Montego Bay in April, some of the company’s clients revealed how a culture of transparency and accessibility has given them the confidence to ramp up operations in Jamaica.

Did you know that BPO in Jamaica wasn't always called "BPO"? It was once known as the "Digiport" industry, when the sector's original pioneers began offering digital services out of the country.

Jamaica is full of unique culinary experiences, but one of the most memorable is The Houseboat Grill, a floating restaurant in Montego Bay.

The facility is in the new high-tech building of the Montego Bay Freezone, a hub of customer service operations serving a variety of businesses.

Jamaica is hosting the Caribbean’s first independently funded BPO conference, supported by the nation's government and BPO players and stakeholders.