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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • PhilippinesAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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          • career fair tips6 Essential Steps for Hosting a Successful Nearshore Career Fair
          • young talent millennials workforce bpo5 Pro Tips for Attracting Young Talent When Recruiting for BPO
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
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          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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          • jamaica hotel$250 Million Jamaica Hotel Project for Spanish Chain H10
          • job seekersGallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
          • copyright-3360802_1280LatAm Countries Climb Ranks in 2019 International IP Index
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          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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          • IBMIBM to Expand IT Security Services in LatAm With Costa Rican Center
          • softbankSoftbank to Launch an Exclusive Venture Fund For Latin America
          • CognizantVodafone’s Brain Humphries Replaces Francisco D’Souza As Cognizant CEO
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          • Jaume Sues Robotic Process AutomationRoll Video: Lessons in Successful Robotic Process Automation Implementation
          • site selection group nexus 2018Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
          • chatbots panel nexus 2018Roll Video: Understanding the Promise and Perils of Chatbots and AI
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          • Argentina silicon valleyArgentina to Silicon Valley: An “Extraordinary” Journey to US Residency
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
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Tag Archives: Omnichannel

Tag Archives: Omnichannel
Nexus 2019
  • call centers

    Call Centers Abandon On-Premise Technologies and Move to Cloud: Study

    In a survey conducted by Evolve IP, nine in ten respondents said they have planned to move to cloud.

    By Narayan Ammachchi February 13, 2019
  • Contact Center Skills Assessment

    Contact Center Skills Assessment Techniques for the Omnichannel Era

    In the age of omnichannel service, Mike Aoki shares his expert tips on modern best practices for contact center skills assessment.

    By Mike Aoki October 9, 2018
  • omnichannel services

    Are You Sure Your Customers Are Getting an Omnichannel Experience?

    Can you say with 100% certainty that your company is offering an omnichannel experience? These guidelines can help you differentiate between multichannel and omnichannel customer service.

    By Scott Newman July 31, 2018
  • Liquidhub

    Capgemini Gobbles Up US Customer Services Firm LiquidHub

    LiquidHub – based in Wayne, Philadelphia – has around 2,000 employees, and counts GlaxoSmithKline, Independence Blue Cross, Merck, Subaru, Vanguard, and other big employers as clients.

    By Narayan Ammachchi February 7, 2018
  • customer experience millenials

    How Voice-Only BPOs Can Compete in 2018’s Customer Experience Environment

    As customer experience demands evolve at a rapid pace, voice-only BPOs will need to make some big changes in order to stay relevant in the coming years.

    By Mike Aoki January 9, 2018
  • Motif

    Teletech Acquires Motif, Expands Footprint into India

    Teletech will reportedly purchase the remaining stake in the company by May 2020 but Motif's founders will join the US firm right away.

    By Narayan Ammachchi November 27, 2017
  • fernando sykes brazil

    Q&A: Sykes Exec Bullish about Brazil Presence as BPO Potential is Reinforced  

    Fernando Estrazulas, Sykes Country Director in Brazil, explains what the company has been doing to overcome longstanding issues in the country.

    By Matt Kendall August 15, 2017
  • Ian jacobs - Omnichannel chatbots robots

    Q&A: Chatbots May Replace Tier One Agents, But New Channels Will Create New Roles

    Ian Jacobs from Forrester Research tells us about the evolving relationship between man and machine, and the common perceptions of virtual agents.

    By Matt Kendall August 8, 2017
  • seasonal demand

    Seasonal Demand Management is a Competitive Advantage for Outsourcers

    Peter Ryan outlines the challenges faced by captive contact centers in seasonal demand management, and the opportunity for outsourcers to assist them.

    By Peter Ryan July 25, 2017
  • chatbots

    What is Holding Back Chatbots from Widespread Nearshore Adoption?

    Humberto Andrade from Accenture and Gordon White from The Social Client explain why chatbots have to be part of any serious solution, but are still lacking in adoption rates.

    By Matt Kendall July 10, 2017
  • social media customer service

    Navigating the Risky Waters of Social Media Customer Service

    While a few nearshore BPO providers have already nailed their approach to social media customer service, they've faced some difficult hurdles along the way.

    By Matt Kendall February 2, 2017
  • bpo trends 2017

    Top 10 BPO Trends and Business Priorities for 2017

    Against the backdrop of customer experience taking precedence in 2016, Juan Gonzalez, Research Director at Frost & Sullivan, shares his top 10 BPO trends and priorities that providers should be focusing on as we move into the new year.

    By Juan Manuel Gonzalez December 20, 2016
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