Ovum research Archives - Nearshore Americas

NSA, Privacy and Social Media: New Set of Worries for Outsourcers

When it comes to government spying, civil rights advocates are usually concerned with the privacy …
By Tim Wilson November 12, 2013
Outlook for Nearshore Contact Center Outsourcing: Strong and Getting Stronger

After several years of stagnant growth, contact center outsourcing in the US and Americas is …
By Dan Berthiaume August 28, 2012
US Congressional Bill Would Penalize Offshoring

The US Congressional initiative House Resolution 3596 (HR 3596) is the most recent effort on …
By Kirk Laughlin January 17, 2012