OVUM Archives - Nearshore Americas

Faces in the Crowd – Ian Jacobs

As a senior analyst at Forrester Research, Ian Jacobs specializes in customer care technologies for those who plan, build, and run customer platforms for enterprises.
By Matt Kendall August 30, 2018
Faces in the Crowd – Kymberlaine Banks

Kymberlaine Banks has been Social Media Manager at Telvista for just over six years, where she develops the company's social media engagement strategy.
By Matt Kendall September 14, 2017
Argentina’s Reemerges in the Nearshore Market

Reforms by new President Mauricio Macri — combined with the country’s well-educated, creative workforce — will spur Argentina’s re-emergence.
By Sean Goforth February 19, 2016
Conduit Global Snatches Peter Ryan from Ovum

“This is an exciting opportunity," said Ryan. "It gives me a chance to put into practice some of the advice I have been providing in the past decade."
By Narayan Ammachchi January 13, 2016
Argentina Unlikely to Re-establish Offshore CRM Credentials Soon

Ovum's Peter Ryan examines Argentina's failing fortunes and the possibilities for the country to re-establish itself as a leading light in nearshore CRM.
By Peter Ryan October 28, 2015
Forget Perception Issues, Nearshore Must Focus on Central America’s Value

Recent headlines in Guatemala and El Salvador are unsettling, but not all is lost for Central America’s ongoing prospects for contact center nearshore delivery.
By Peter Ryan October 1, 2015
Analysts Say Rising Minimum Wage Not Likely to Fuel Offshore Job Exodus

In order to keep up with inflation and the rising cost of living, an increasing …
By Duncan Tucker October 16, 2014
Smaller Markets Still Have Strong Case for Offering Nearshore Services

It seems not so long ago that the concept of nearshore outsourced contact center delivery …
By Peter Ryan June 24, 2014
Exclusive: Ovum Report Finds Central America is on the Right Track

Efforts to normalize transparency and increase stability in Central America are paying off, making the …
By Duncan Tucker January 13, 2014
Report: US Call Center Industry to Increase Reliance on Home-Based Agents in 2014

The number of home-based customer care agents in the United States is set to increase, …
By Narayan Ammachchi December 2, 2013
When the Data is Plain Wrong: Nearshore Community Reacts to Faulty “Index”

A new study that lists the best and worst countries around the world for their …
By James Bargent June 12, 2013
Barranquilla, Colombia: Watch for Signs of Oversaturation

Ovum analysts were recently afforded a first-hand view of one of Colombia’s emerging secondary locations …
By Narayan Ammachchi May 7, 2013

As a senior analyst at Forrester Research, Ian Jacobs specializes in customer care technologies for those who plan, build, and run customer platforms for enterprises.

Kymberlaine Banks has been Social Media Manager at Telvista for just over six years, where she develops the company's social media engagement strategy.

Reforms by new President Mauricio Macri — combined with the country’s well-educated, creative workforce — will spur Argentina’s re-emergence.

“This is an exciting opportunity," said Ryan. "It gives me a chance to put into practice some of the advice I have been providing in the past decade."

Ovum's Peter Ryan examines Argentina's failing fortunes and the possibilities for the country to re-establish itself as a leading light in nearshore CRM.

Recent headlines in Guatemala and El Salvador are unsettling, but not all is lost for Central America’s ongoing prospects for contact center nearshore delivery.

In order to keep up with inflation and the rising cost of living, an increasing …

It seems not so long ago that the concept of nearshore outsourced contact center delivery …

Efforts to normalize transparency and increase stability in Central America are paying off, making the …

The number of home-based customer care agents in the United States is set to increase, …

A new study that lists the best and worst countries around the world for their …

Ovum analysts were recently afforded a first-hand view of one of Colombia’s emerging secondary locations …