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      • BPO
          • Senior management jamaica bpoJamaica Grapples with a Common Symptom of Growth: The Senior Management Gap
          • bob dechant ibexBy Launching “CLX”, IBEX Aims to be a Different Kind of BPO
          • PhilippinesAs Philippines Value Prop Sinks, Nearshore Steps Up, Says Atento Exec
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      • Corporate Coaching
          • career fair tips6 Essential Steps for Hosting a Successful Nearshore Career Fair
          • young talent millennials workforce bpo5 Pro Tips for Attracting Young Talent When Recruiting for BPO
          • remote software development teams listening skills7 Ways to Ensure Your Remote Software Development Teams Are Really Listening
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      • IT Services
          • Jorge Aramburo ColombiaCEO View: Let’s Face It, Colombia and its Neighbors Have a Massive Problem
          • Логотип-AccentureAccenture to Hire 1000 Technology Professionals in Brazil
          • arnold-cropFive Scenarios Where Insourcing Makes Better Sense Than Outsourcing
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      • Microposts
          • jamaica hotel$250 Million Jamaica Hotel Project for Spanish Chain H10
          • job seekersGallup CEO Claims Open Borders Could Attract 42 Million LatAm Job Seekers
          • copyright-3360802_1280LatAm Countries Climb Ranks in 2019 International IP Index
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      • Nearshore English Evolution
          • boliviaNearshore English Evolution: Adept, Professional Workforce in Bolivia Lacks Platform to Shine
          • paraguay studentsNearshore English Evolution: Paraguay Nowhere Near Ready to Support Nearshore
          • belize englishNearshore English Evolution: Clients Thrilled with Belize Talent, Despite Minor Dialect Issues
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      • News Briefs
          • Sao Paulo artificial intelligenceIBM to Build AI Research Center in Sao Paulo
          • Infosys Rhode IslandInfosys Unveils Innovation Center in Rhode Island
          • h1bUS Resumes Premium Processing For H1b Visa
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      • Video
          • Jaume Sues Robotic Process AutomationRoll Video: Lessons in Successful Robotic Process Automation Implementation
          • site selection group nexus 2018Nexus 2018: Where is the Smart Money Going in BPO & IT Site Selection?
          • chatbots panel nexus 2018Roll Video: Understanding the Promise and Perils of Chatbots and AI
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      • Voyagers
          • Argentina silicon valleyArgentina to Silicon Valley: An “Extraordinary” Journey to US Residency
          • natalie smith jamaicaVoyagers: Relocating to Jamaica Means Coming Home for UK Professional
          • isidro featured amazon web servicesVoyagers: Mexican Engineer Uproots his Life to Start Afresh with Amazon in Seattle
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Tag Archives: OVUM

Tag Archives: OVUM
Nexus 2019
  • Ian Jacobs

    Faces in the Crowd – Ian Jacobs

    As a senior analyst at Forrester Research, Ian Jacobs specializes in customer care technologies for those who plan, build, and run customer platforms for enterprises.

    By Matt Kendall August 30, 2018
  • Kymberlaine Banks

    Faces in the Crowd – Kymberlaine Banks

    Kymberlaine Banks has been Social Media Manager at Telvista for just over six years, where she develops the company's social media engagement strategy.

    By Matt Kendall September 14, 2017
  • argentina outsourcing

    Argentina’s Reemerges in the Nearshore Market

    Reforms by new President Mauricio Macri — combined with the country’s well-educated, creative workforce — will spur Argentina’s re-emergence.

    By Sean Goforth February 19, 2016
  • conduit global peter ryan ovum

    Conduit Global Snatches Peter Ryan from Ovum

    “This is an exciting opportunity," said Ryan. "It gives me a chance to put into practice some of the advice I have been providing in the past decade."

    By Narayan Ammachchi January 13, 2016
  • Argentina Unlikely to Re-establish Offshore CRM Credentials Soon

    Ovum's Peter Ryan examines Argentina's failing fortunes and the possibilities for the country to re-establish itself as a leading light in nearshore CRM.

    By Peter Ryan October 28, 2015
  • Forget Perception Issues, Nearshore Must Focus on Central America’s Value

    Recent headlines in Guatemala and El Salvador are unsettling, but not all is lost for Central America’s ongoing prospects for contact center nearshore delivery.

    By Peter Ryan October 1, 2015
  • Analysts Say Rising Minimum Wage Not Likely to Fuel Offshore Job Exodus

    In order to keep up with inflation and the rising cost of living, an increasing …

    By Duncan Tucker October 16, 2014
  • Smaller Markets Still Have Strong Case for Offering Nearshore Services

    It seems not so long ago that the concept of nearshore outsourced contact center delivery …

    By Peter Ryan June 24, 2014
  • Exclusive: Ovum Report Finds Central America is on the Right Track

    Efforts to normalize transparency and increase stability in Central America are paying off, making the …

    By Duncan Tucker January 13, 2014
  • Report: US Call Center Industry to Increase Reliance on Home-Based Agents in 2014

    The number of home-based customer care agents in the United States is set to increase, …

    By Narayan Ammachchi December 2, 2013
  • When the Data is Plain Wrong: Nearshore Community Reacts to Faulty “Index”

    A new study that lists the best and worst countries around the world for their …

    By James Bargent June 12, 2013
  • Barranquilla, Colombia: Watch for Signs of Oversaturation

    Ovum analysts were recently afforded a first-hand view of one of Colombia’s emerging secondary locations …

    By Narayan Ammachchi May 7, 2013
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