As a senior analyst at Forrester Research, Ian Jacobs specializes in customer care technologies for those who plan, build, and run customer platforms for enterprises.
Kymberlaine Banks has been Social Media Manager at Telvista for just over six years, where she develops the company's social media engagement strategy.
Ovum's Peter Ryan examines Argentina's failing fortunes and the possibilities for the country to re-establish itself as a leading light in nearshore CRM.
Recent headlines in Guatemala and El Salvador are unsettling, but not all is lost for Central America’s ongoing prospects for contact center nearshore delivery.