At this week’s Shared Services Outsourcing World Conference in Orlando, Lee Coulter cut through the hype, over-use and misapplication of artificial intelligence and automation. He called for the industry to move towards more consistency in measuring the productivity gains of RPA.
Getting the real picture on automation can be confusing. The prevailing wisdom seems to be that automation will result in huge job losses, but this techno-pessimism may not paint a full picture. Nearshore Americas examines how you can make sense of the information around automation.
In the latest episode of podcast series Nearshore Cafe, AT Kearney's Johan Gott talks robotics, social impact outsourcing and what the Global Services Index means for the nearshore. He also explains why India should be concerned about the implications of robotic process automation.