As marketing hype for RPA starts to get ahead of reality, often leading to unrealistic business results being pushed and promises falling short, BPOs should be wary of jumping on the bandwagon too fast.
Guy Kirkwood, Chief Evangelist at RPA vendor UiPath, highlights the new value of humans in CX, as robots adopt more repetitive corporate back-office work.
Eric Liebross from Auxis breaks down some of the lessons learned during RPA implementations and how to best capitalize on the cost and efficiency benefits.
Due to a complete lack of understanding, corporations are afraid and uncertain of the impacts that RPA might have on their outsourced customer services.
In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.
As the manufacturing industry moves rapidly into the fourth industrial revolution, Infosys explains how digital manufacturing will play a key part in its Industry 4.0-as-a-service value proposition.