robotics Archives - Nearshore Americas

Meet Thalon, Colombia’s Room Service Robot

Designed to carry out repetitive tasks in hotels, such as delivering room service, restocking the minibar and collecting and delivering laundry, the robot could also be deployed in offices and hospitals, its creators say.
By Adam Critchley June 6, 2019
What “Helping People Work Better” Means in the Artificial Intelligence and Robots Era

With the planning for the start of the year comes the requisite reflection for all …
By Otto Acuna January 30, 2019
Canada Considers Taxing the Robots that Replace Humans

While details of exactly how the government would actually tax robots are scarce, documents suggest taxing any company that implements automation.
By Narayan Ammachchi September 6, 2018
Faces in the Crowd – A.J. Hanna

A.J. Hanna, Vice President of Client Advocacy at Symphony Ventures, joins our ever-growing roster of expert speakers at Nexus 2018.
By Matt Kendall June 7, 2018
The Pitfalls of RPA Adoption and the Perils of Jumping in Too Quickly

As marketing hype for RPA starts to get ahead of reality, often leading to unrealistic business results being pushed and promises falling short, BPOs should be wary of jumping on the bandwagon too fast.
By Matt Kendall March 28, 2018
Q&A: Robots Are Not Displacing Humans; They’re Enabling People to Advance Upwards

Guy Kirkwood, Chief Evangelist at RPA vendor UiPath, highlights the new value of humans in CX, as robots adopt more repetitive corporate back-office work.
By Matt Kendall March 20, 2018
Honduras Fighting Skills Shortage with Youth Tech Camp

Starting today, Honducamp.Tech, Honduras’s largest-ever tech camp for young people, will kick off at the San …
By Matt Kendall August 25, 2017
5 Ways to Ensure the Greatest Benefits from Your RPA Implementation

Eric Liebross from Auxis breaks down some of the lessons learned during RPA implementations and how to best capitalize on the cost and efficiency benefits.
By Eric Liebross August 3, 2017
Gestión del Cambio en Implementaciones de Robótica: un Camino sin Mapa

Otto Acuna de Exyge explica cómo lograr una transición fluida al implementar la gestión del cambio en la robótica industrial.
By Otto Acuna June 6, 2017
RPA in Contact Centers: How Ignorance and Fear Hinders Growth

Due to a complete lack of understanding, corporations are afraid and uncertain of the impacts that RPA might have on their outsourced customer services.
By Matt Kendall May 16, 2017
Q&A: Businesspeople Should be More Involved in Digital Transformation

Grupo Assa explains why the business conversation should be first on the digital transformation ticket and how to find talent for the process.
By Matt Kendall April 4, 2017
Q&A: Colombia Faces its Shortcomings and Aims For Bigger Share of Higher-Value Services

In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.
By Matt Kendall September 27, 2016

Designed to carry out repetitive tasks in hotels, such as delivering room service, restocking the minibar and collecting and delivering laundry, the robot could also be deployed in offices and hospitals, its creators say.

With the planning for the start of the year comes the requisite reflection for all …

While details of exactly how the government would actually tax robots are scarce, documents suggest taxing any company that implements automation.

A.J. Hanna, Vice President of Client Advocacy at Symphony Ventures, joins our ever-growing roster of expert speakers at Nexus 2018.

As marketing hype for RPA starts to get ahead of reality, often leading to unrealistic business results being pushed and promises falling short, BPOs should be wary of jumping on the bandwagon too fast.

Guy Kirkwood, Chief Evangelist at RPA vendor UiPath, highlights the new value of humans in CX, as robots adopt more repetitive corporate back-office work.

Starting today, Honducamp.Tech, Honduras’s largest-ever tech camp for young people, will kick off at the San …

Eric Liebross from Auxis breaks down some of the lessons learned during RPA implementations and how to best capitalize on the cost and efficiency benefits.

Otto Acuna de Exyge explica cómo lograr una transición fluida al implementar la gestión del cambio en la robótica industrial.

Due to a complete lack of understanding, corporations are afraid and uncertain of the impacts that RPA might have on their outsourced customer services.

Grupo Assa explains why the business conversation should be first on the digital transformation ticket and how to find talent for the process.

In this discussion with Ricardo Duran, General Manager and Owner of Outsourcing, S.A., we talked about what the future might hold for Colombian BPO, and how higher-value skills could jettison the country into the big leagues of the nearshore contact center industry.