Offering insight into successful RPA adoption, BPO provider Auxis and buy-side client Intalere explain how the technology can better serve mid-sized enterprises, providing they plan ahead appropriately.
New technologies are extending the scope of existing contracts, besides creating new business opportunities for vendors, such as consulting services that help organizations identify new digital process models.
Stan Lepeak from KPMG explains how new forms of next-generation outsourcing are on the rise while traditional outsourcing models are declining, and the different types of measurement required for this growth beyond simple deal size.
In a survey conducted by Canadian enterprise software developer Opentext, 70% of respondents are not worried about losing their jobs to robotics, while 45% believe their job will never be taken over by AI.
As marketing hype for RPA starts to get ahead of reality, often leading to unrealistic business results being pushed and promises falling short, BPOs should be wary of jumping on the bandwagon too fast.