Adopting some of these recruitment techniques will give your company a better chance at overcoming any talent deficit that occurs in the Nearshore industry.
Natalie Smith's Jamaican heritage led her from England to the Caribbean, where she fuses together both cultures in a way that helps others succeed in BPO.
Call center agents with first-hand experience of working for providers in Jamaica describe their experiences and talk about the benefits, perks, and work environments that convince them to stick around.
In collaboration with Mexico IT, this new report delves into the extent of the digital opportunities in Mexico, and asks whether the country is ready to fully embrace the digital age.