Scotiabank’s bombshell decision to sell operations in ‘non-core’ Caribbean countries, announced in November last year, put the fate of their Trinidad shared services center in jeopardy but it seems it is safe for now.
Hartmut Liebel, CEO of iQor, details the company's plans for Nearshore, particularly Trinidad, and the challenges of developing skills for both product support services and customer interactions.
The expansion confirms that Florida-based iQor is determined to capitalize on Trinidad’s nearshore advantages that the firm has been utilizing since 2015.
Taking place on Wednesday, October 11, 2017 at 1:00 PM EDT, the webinar will tackle some of the biggest questions that senior finance executives face when contemplating the services of third-party FAO partners.
The new ICT plan will allow citizens to access government services from the comfort of their homes, as well as making the country more competitive and less vulnerable to economic hardships.
Due to a number of hurdles, Trinidad & Tobago has always struggled to stake a significant claim in the nearshore BPO market, but is today attempting to increase awareness of its unique capabilities in the industry.
Costa Rica is expected to cope with the potential ill-effects of robotic process automation (RPA), a tech tool predicted to kill thousands of jobs in services industry in the years to come.