Teleperformance is expanding its BPO operations into Peru with a 500-seat customer service center in the capital city of Lima.
Reported to be operational by the end of 2017, the center will provide customer service in Spanish to global clients, according to the French firm’s Latin American executives.
“Peru is one of the most attractive countries in Latin America for investment in customer experience management activities,” said Agustin Grisanti, CEO, Teleperformance Spanish Iberia & South America.
“We are (…) working to identify the best passionate and talented individuals from around Lima to join our global team.”
The Lima site will expand Teleperformance’s presence in Latin America to ten countries, joining delivery centers in Argentina, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, El Salvador, Guyana, and Jamaica.
Teleperformance has been directly competing with Convergys for a larger share of Latin America’s voice-based BPO services market for some time and has long been considering a move into Peru.
Following negotiations with India’s Essar Group over the acquisition of Aegis BPO, Essar agreed to sell off Aegis operations in several countries, but not the Peruvian one, giving Teleperformance a chance to enter the country.
“Peru is rapidly becoming a regional services hub for all Spanish-speaking countries,” declared the company’s CEO in a statement this week.