Zero Variance Expands its Operations in Honduras

Zero Variance, a quality assurance provider for customer contact centers, says it has recently expanded its operations in Honduras, following a surge in demand for its services in …

Zero Variance, a quality assurance provider for customer contact centers, says it has recently expanded its operations in Honduras, following a surge in demand for its services in Central America.

The Fergus Falls, MN-based company helps contact centers turn the data they generate into what it calls “actionable data.” Zero Variance, which launched its operations in Honduras two years ago, has moved into a state-art-of-the-art facility inside the Altia Business Park in San Pedro Sula, saying it would hire 700 more people in the days to come.

According to Honduran newspapers, the business analytics firm participated in a job fair held in the Business Park in the second week of January.  Opening an office in Altia Business Park is a shrewd move, analysts say, because the park is home to the vast majority of call center service providers, who are the major potential customers for Variance.

“The expanded facilities can now accommodate up to 700 associates,” stated the company in a press release. Low wages and the easy availability of English-speaking workers prompted the company to expand in Honduras, said Tim Devereux, EVP of Zero Variance.

“We chose Honduras two years ago because of the large English-speaking population, strong post-secondary bilingual education system, and reliable communications infrastructure,” added the company CEO Patrick Conner.

Founded in 2002, Zero Variance is targeting call center service providers in America and most of its clients are mid-sized BPO providers.

Despite its problems with drug-related violence, Honduras has long been regarded a good location to set up call centers. There are more than 2,500 BPO employees in the Altia Business Park alone, with Stream, StarTek, Allied Global and KM2 Solutions among the BPO providers operating in the country.

Grupo Karim, the builder of the park, is about to launch a bilingual educational program in public schools to ensure that the BPO providers operating in the country do not run short of skilled workers.

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