Speaking at Nexus 2018, four experts unpack the challenges of implementing successful, intelligent chatbots -- both customer and agent-facing -- as artificial intelligence plays a more significant role in driving new revenue.
Speaking at Nexus 2018, Jim Marshall from Silicon Valley Bank explores the evolving innovation ecosystem in Silicon Valley, the impacts on the venture capital market, and the emerging platforms affecting the IT services and BPO industries.
Guadalajara's richness of IT talent, remarkable scalability, and unique coordination between key local agencies and stakeholders has produced the region’s top performing location, but is it sustainable?
Produced in collaboration with Intugo, these videos explore the importance of workspace design, the experience of operating in the Mexican market, and the unique business model that Intugo has been able to develop in Mexico.
Martin Boyer, CIO and VP at the Greater Toronto Airports Authority, presents his first-hand account of GTAA's IT transformation, breaking down the vendor selection blueprint and strategies for supporting future growth.