WEBINAR September 17, 2020 – 2 pm EDT/ 11am PDT.


Business Continuity in Times of Disruption: A Nearshore Success Case

Webinar • September 17, 2020 – 2 pm EDT/ 11am PDT.

Business Continuity in Times of Disruption: A Nearshore Success Case

One of the most striking results of the Covid-19 crisis has been the fact that top performing Nearshore destinations (and providers doing business in those locations) have risen to outperform their peers because of the adaptions leaders made under conditions that were exceptionally challenging.

One of the markets that came through the crisis with a sterling performance was Trinidad and Tobago. Our upcoming expert webinar on September 17th will look closely at the process of implementing business continuity plans among services companies.

The webinar will explore:

  • Case examples from DirecOne and Evolve Mortgage Services
  • Lessons learned from implementing BCP
  • Specific attributes of the Trinidad and Tobago that influenced successful outcomes.
  • The Work-from-home factor: A standout issue
  • Infrastructure considerations that were crucial during the crisis.

We invite you to join this very timely discussion! 

Register today!

Speakers Bio

Liam Donnelly
General Manager • Digicel Business
– Trinidad & Tobago

International business leader in the Telecommunications, Managed IT, Cloud & Broadcasting industries with a proven track record in achieving exemplary business success. A strong creative business leader, results driven and team orientated with strong business planning skills. Extensive international experience across Europe, Asia, North America & emerging markets. Specialties include: Senior business leadership, cloud strategies and consulting, organization transformation, change management, sales execution, team building and complex contract negotiations.

Education – MSc in Strategic Sales Management – Michael Smurfit School of Business – Ireland

Paul Anselmo
Founder • Evolve Mortgage Services

Mr. Anselmo brings more than 30 years of experience in the banking and mortgage industries. Prior to founding Evolve Mortgage Services (Formerly MRN3), Anselmo served as President and CEO of Mortgage Resource Network (MRN), a Business Process Outsource and technology provider to the mortgage industry which he founded in 1999. Clayton Holdings acquired the company in 2006 with Anselmo serving as a member of the executive management team. He left Clayton in 2007 to form MRN3 at the request of past clients.

Anselmo has held a variety of positions during his career, including Partner and Executive Vice President for a firm providing Due Diligence and Origination Support Services to the mortgage industry becoming the largest vendor to the RTC. He spent 15 years in the banking industry and served as a senior officer for an $87 billion bank holding company from 1982 to 1993.

He has been published in Mortgage Technology and Mortgage Banking magazines and has been a frequent speaker at Mortgage Bankers Association conferences. Anselmo graduated with a bachelor’s degree in Economics and Finance from the University of Texas at Dallas.

Peter Gillette
Chairman • The Gillette Group – DirecOne

Mr. Gillette is the Chairman of the Gillette Group, which is headquartered in Port-of Spain, Trinidad. The Group consists of companies involved in Information & Communications Technology, Telecommunications, Radio Broadcasting, Hospitality, Offshore Contact Centres, Real Estate Development, Entertainment, Food & Beverage and Financial Services.  He Co-founded the first company in the group in 1984 and also started DirecOne International Contact Centre in 2000. The Group currently employs over 1100 persons.  His career includes numerous start-ups, mergers and acquisitions throughout the Caribbean and the US.

His passion and knowledge in information and communication technology is highly respected throughout the Caribbean region and is seen by many as a visionary in his field.  He has participated on many panels and spoken at seminars on related topics.

Mr. Gillette has served on a number of Government boards in Trinidad and Tobago including TIDCO (Tourism & Industrial Development Company) and CDA (Chaguaramas Development Authority) and is a former Chairman of the Trinidad and Tobago Free Zones Company.

He directly oversees the Group’s expansion of its ICT enabled businesses as Chairman of DirecOne International Call Centre.  Mr. Gillette is happily married for thirty-six years and has three daughters and a son.