Webinar took place on January 26 - 2PM EDT

Language Matters: Reduce Turnover and Build Stronger Bilingual Teams

Emmersion / Nearshore Americas Webinar

The steps required to create sustainable bilingual teams are often taken haphazardly and with little planning. Companies tend to aggressively recruit for talent, but few develop disciplined practices that are backed by a deep understanding of the knowledge behind who to test and hire and how to develop those people. In our webinar, we addressed this issue with the key deliverables:

  • Explore how to prioritize and put values on soft skills and hard skills
  • Understand why a hardened review process is crucial to developing bilingual teams
  • Tips and insights from Nearshore call center organizations
  • Review the influences of CSAT scores and worker attrition.

This webinar has already taken place, but you can still register below to access the recording.


VP of People, Emmersion

Paul Thatcher

For more than a decade, Paul Thatcher has helped companies scale and utilize technology to be successful in their investments—the most important of which he believes to be the people. He led the hypergrowth of Jive Communications to nearly 1,000 employees, including expansion into Brazil, Mexico, Canada, and a 300-seat contact center in Guatemala. As Head of HR for LogMeIn’s UCaaS division, he supported a group of over 700 employees and provided talent strategies for teams in EMEA, the United States, and Canada. He’s an expert in talent acquisition strategies and building teams both domestically and internationally.

As Head of People at Emmersion, Paul directs efforts to attract, hire, and develop the best talent. He joined Emmersion to be a part of a group that seeks to grow people around the world through better employment and education opportunities. He is a self-proclaimed "people fan". When he's not working to forge new connections, he likes to explore the outdoors and new sports with his family and friends.


Kirk Laughlin

Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the widely respected media and advisory group which examines the emergence of Latin America as a global leader in technology services and digital innovation. During the last 11 years, Laughlin emerged as one of the foremost thought-leaders on the expansion of tech-based commercial services and investment in the Americas. Kirk and his team are frequently called on for data analysis, market insights and commentary. Nearshore Americas offers client marketing platforms, advisory services, content and lead generation services, custom events, Latin America-focused trade missions and customized research. Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, a global media group, based in New York City. He is based in Connecticut.