While “Nearshore” typically refers to a region, it is no longer that simple. The growth of nearshore has created customer experience offerings across the quality spectrum: from price-driven commoditized providers intended to reduce costs to premium, natively-staffed solutions designed to compete or replace in-house and domestic operations.
The current US labor challenges have made this conversation more relevant than ever.
Brandon Horton, Executive Director of Mass Markets Sales at Constellation Energy, joined a special Nearshore Americas webinar broadcast to unpack this critical issue. With more 15 years of nearshore experience, Constellation Energy was a pioneer in the region and shared experiences and learnings. Among the topics of discussion:
- Which path to navigate: In-house vs. premium CX partner vs. standard CX partner
- Building a healthy and collaborative culture with CX partners
- Comparing KPI performance among partners and in-house
- Strategies to maintain alignment and sustain effective communications