Webinar took place on October 20th, 2021 | 2PM EDT

The Fintech Growth Crisis is Real. Jamaica is Responding.

Jampro / Nearshore Americas Webinar

With the Fintech industry growing at a sizzling rate of over 20% per year, new concerns are being raised that Fintechs are ill-prepared to properly and sustainably respond to the intense demand for their services. Many Fintechs have miscalculated the complexity of scaling their operations to correspond to this demand, which in turn has put major strain on product development, service delivery and customer engagement. During our special Nearshore Americas webinar, we examined the growing weaknesses around the Fintech operational model and how Jamaica – with its thriving digital economy – is particularly well positioned to aid and assist in some of the most crucial areas of weakness for this emerging industry. We explored solutions in the areas of fraud prevention, blockchain, accounts receivable management, healthcare revenue cycle management, application design and regulatory technology.

This webinar has already taken place, but you can still register below to access the recording.

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CEO, Symptai Consulting Ltd / Co-Founder Epic Transformations Ltd / Professional Coach

Marlon Cooper

Marlon Cooper is CEO of Symptai Consulting Limited, which focuses on Cyber & Information Security, Data Privacy and Protection, Digital Transformation and IT Governance, and providing Financial Crimes Management solutions in Anti-Money Laundering.
Marlon is responsible for executing the Strategic objectives of Symptai and for its People.
He has extensive experience in leadership, finance, operations, management, governance, and strategy. He holds a bachelor’s degree in Accounting from the University of the West Indies, and certifications in Information systems auditing (CISA) and risk and controls (CRISC).
Marlon is passionate about helping people show up as their authentic selves, so they can create and access their solutions focused energy.
These are the people who lean into their excellence and use that synergy to create exponential results.
Symptai’s mantra is therefore, “Extraordinary People! Exceptional Results!”
Outside Symptai, Marlon is a Professional Coach, certified in Energy Leadership, and is deliberate and intentional about the transformation of men, for them to show up in all areas of their life with passion.
Entrepreneur, investor and Fintech operator / Commercial Director for Phoenix International

Dmitri Dawkins

Mr. Dmitri Dawkins is an entrepreneur, investor and FinTech operator with a strong passion to create solutions for a better tomorrow. He serves as Commercial Director for Phoenix International, a core banking platform offered by MC Systems.

His background includes a mix of IT, sales, business development, and he has worked with industry associations to promote technology adoption and business development across the Caribbean. When not behind a screen you can find him racing through Jamaica's scenic rally stages as part of Jetcon's Rally Team.

Country Head and
Associate Vice President for Sutherland Jamaica

Claude Duncan

Claude Duncan is the Country Head and Associate Vice President for Sutherland Jamaica.

He is an experienced and technology savvy executive who has more than 30 years’ experience in technology, operations, and professional services management in varied industries.

He has held senior leadership roles in major private sector companies such as SUNTORY, LENOVO, and IBM, and in the public sector at Jamaica’s Economic Promotion agency, JAMPRO, where he was responsible for the trade and investment portfolios across all sectors of the Jamaican economy. Among other achievements, he is credited with developing and driving the aggressive growth of Jamaica’s outsourcing industry which is now a cornerstone industry.

He has BSc. (Hons) in Electrical and Computer Engineering and a Master’s in Business Management.

Managing Director andFounder of the Nearshore Americas

Kirk Laughlin

Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the widely respected media and advisory group which examines the emergence of Latin America as a global leader in technology services and digital innovation. During the last 11 years, Laughlin emerged as one of the foremost thought-leaders on the expansion of tech-based commercial services and investment in the Americas. Kirk and his team are frequently called on for data analysis, market insights and commentary. Nearshore Americas offers client marketing platforms, advisory services, content and lead generation services, custom events, Latin America-focused trade missions and customized research. Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, a global media group, based in New York City. He is based in Connecticut.