As part of the agreement, Wipro will deploy its technology solution CROAMIS, which automates air cargo processes from cargo capacity planning to sales, revenue management, cargo ground handling operations, warehouse management, freighter and charters, customer services, cargo revenue accounting, billing and claims.
Wipro has not disclosed financial details of the deal, but stated that the technology solution will help LATAM’s customers to keep track of their goods.
LATAM Cargo is seeking to launch next generation self-service tools such as e-booking, e-claims, and e-rates.
Developed with the support of Qatar Airways, Wipro’s cargo management system was showcased for the first time two years ago at an international aviation summit in Germany.
“Having a robust, modern, and efficient technological platform is essential to remain competitive in today’s air cargo industry. This new system will increase our reliability and optimize our cost structure,” said Andrés Bianchi, CEO of the transportation company.
“This end-to-end system will transform our internal operations as well as the way we interact with our customers. Having it places us at the forefront of the global air cargo industry, giving us the opportunity to be more efficient while offering greater autonomy and transparency to our customers.”
The new system will be implemented gradually and is expected to be completely deployed by 2020.
Once fully implemented, it will replace the various cargo management systems in use today with a single system that will include all business functionalities, from planning to collections.
Reports say Wipro will dedicate 45 of its employees to service the contract, and they will be supported by more than 100 senior technology workers based at its centers around the world.