US BPO provider Knoah Solutions has doubled down in Tegucigalpa, capital city of Honduras, with the launch of a second call center with space for more than 400 customer care agents.
The 2,000-square-meter call center is outfitted with the latest communications and security technology, and has a power generator of its own, in addition to biometric and proximity reader access for staff.
Situated in the Palmira neighborhood of Tegucigalpa, the new location is a five minute drive from the company’s first delivery center that was inaugurated a year ago.
“Our client and employee growth in Honduras has exceeded our expectations and we are getting a great return on our investment in facilities and staff,” said Ralph Barletta, Executive Vice President and Co-founder of Knoah Solutions.
Knoah will soon begin hiring more than 300 people for both of its delivery centers, with the majority of openings being for customer care, technical support, sales, and interpretations.
The company expanded to Honduras last year when it acquired Tegucigalpa’s first voice-based BPO provider LL Contact Center. This is its only nearshore location, with other delivery centers located in India and the United States.
The Honduran site provides customer care services in both English and Spanish, and through a variety of channels including voice, chat, and email.
“The secret to our success has been the fostering of a rigorous “always on, always learning” infrastructure and philosophy, which clearly differentiates us from other vendors,” claims the firm on its website.
A number of US BPO firms have continued expanding operations in Tegucigalpa recently, where there was not even a single foreign call center four years ago. First to test the waters was StarTek, which installed a call center in 2014.