24-7 Intouch to Open Call Center in Colombia

Slated to open later this year, the new facility will have more than 48,000 square feet of floorspace, and is the Canadian company's 17th call center.

24-7 Intouch

Global customer services provider 24-7 Intouch has expanded its nearshore footprint with the construction of a call center in Colombian capital Bogotá, the company’s 17th such facility.

In a statement, the company said the new delivery center has more than 48,000 square feet of floorspace, but did not reveal the number of people it would hire.

The call center is slated to be up and running by the end of this year. The company also runs call centers in Guatemala and Jamaica.

“Bogota is an established contact center market, and we look forward to bringing our innovative customer care solutions, employment opportunities and unique culture to the area,” Greg Fettes, CEO and co-founder of 24-7 Intouch, said.

The news follows an announcement in February that the Winnipeg, Canada- based BPO provider would lay off hundreds of employees at its delivery center in the US state of Florida.

The company provides customer services to Netflix, Airbnb, and Walmart, in addition to businesses in the hospitality and entertainment industries.

Colombia’s investment promotion agency ProColombia has stated the country’s quality workforce and favorable business environment would support the growth of BPO companies.

“Colombia ranks 10th in the world for BPO business, with the contact center industry employing over 200,000 people in the country. Bogotá is home to 70% of Colombia’s bilingual population, with a young and educated labor pool,” according to the agency.

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