CGS Expands Operation in Chile With a New Facility

By Narayan Ammachchi

US outsourcing firm CGS has added an additional facility to its BPO operations in  Chile, saying its workforce would increase 27 percent  by the end of this year.

CGS entered Chile in 2012 acquiring contact center firm Prego from the Angellini Group. The new facility takes to four the total number of sites the company is operating in the country.

The new delivery center, in the Chilean capital Santiago, further strengthens  the company’s  existing contact center operation. “The opening of CGS’s new office in Chile is a natural effect of the strong and rapidly expanding customer base we have in Latin America,” said Phil Friedman, President and CEO of CGS.

The new facility can house 500 new employees, the company stated in a press release.

The US outsourcer stated it is scaling up operation to keep pace with a growing demand for contact center and other BPO services in Latin America. The addition of this new office, CGS said, would help the company increase efficiency and maximize return on investment.

Friedman, recently named one of the most influential executives in nearshore outsourcing in Latin America by Nearshore Americas, continues to drive operational excellence within CGS and has spearheaded the company’s rapid global expansion in recent years.

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CGS has experienced 70 percent revenue growth in Chile and the company expects to achieve 120 percent growth by the end of 2013.

The CGS contact centers in Chile are believed to be catering to healthcare and financial services companies in the region.  Headquartered in New York City, CGS employs more than 5,000 professionals across North America, Latin America, Europe and Asia.