Concentrix has bulked up in Nicaragua by launching another delivery center in Managua. The U.S. outsourcing firm, which first arrived in the Central American country about five years ago, is talking of doubling its workforce.
At an event organized to inaugurate the center, officials said they were hoping to add nearly 350 new employees to their payroll by the end of August this year. Concentrix currently has 300 employees in Nicaragua.
Built at the cost of $3 million, the new center has seats for about 500 employees. Company officials say they consider Nicaragua an ideal location in Central America for providing nearshore service to clients in North America and Europe.
According to reports on Nicaraguan press, the new center will provide customer care and technical support service to the company’s clients in Europe and the United States.
“The numbers speak of the confidence Concentrix has in the potential of Nicaragua,” said the officials, noting Nicaragua’s improving security situation and legal system.
“We have been encouraged by the security and legal framework in Nicaragua,”said Javier Hugentobler, CEO of Concentrix Nicaragua. “We have invested in this center, and we have immediate future plans to continue investing in other centers.”
Founded about 15 years ago, Concentrix employs more than 70,000 people in 25 countries, providing back-office service in as many as 40 languages. Elsewhere in Latin America, Concentrix has delivery centers in Brazil, Colombia, Costa Rica, and Uruguay.
Concentrix grew up into a global operator in 2013 when it acquired IBM’s BPO unit called IBM Daksh. In the past two years, its headcount has increased by 30%. Today, large portions of its employees are working from its offices spread across India.
According to an article in India’s economic daily Business Standard, Concentrix is now focusing on analytics, process transformation and consulting, with analytics alone expected to account for 15% of its revenue in the coming months.