Call center services giant Convergys Corp has expanded its operation in Costa Rica with the launch of a new delivery center in Heredia. Over the next three months, the outsourcer will add another 500 people to its workforce in the Central American country.
The Cincinnati, OH-based outsourcer is reportedly looking for customer service representatives, billing agents and network engineers. Convergys has been present in Costa Rica since 2009, but its operation grew substantially soon after it acquired Stream Global services in early 2014.
Stream had in fact left the Central American country two years prior to the acquisition, citing the rising cost of labor, but Convergys went on expanding in Costa Rica, adding nearly 1,000 employees in 2014.
Today, as many as 2,000 people are working for Convergys in Costa Rica, providing service in English, Portuguese and Spanish. Analysts say Convergys has about 10 clients in Costa Rica, the majority of whom are in retail, medical, telecommunications, networking and financial industries.
“This expansion highlights our capacity to attract and generate high value jobs in an industry that continues to evolve into more complex, specialized operations,” said Eugenia Rojas, Senior Communications Manager for Convergys Latin America.
Elsewhere in Latin America, Convergys runs delivery centers in Colombia, Nicaragua, Honduras, El Salvador, and the Dominican Republic.
Thanks to the expansion of this kind, Costa Rica’s services sector is growing at a rapid pace. Last year, the sector created more than 5,000 jobs, according to the country’s investment promotion agency CINDE.
“Costa Rica provides a competitive business environment that impulses the growth of multinational companies like Convergys. Our human talent is exceptional due to its creative and analytical thinking,” stated CINDE in a press release.