Outsourcing firm The Elephant Group has revealed that its headcount in Jamaica has increased fivefold in the past year. The Florida-based BPO provider, which only entered Jamaica in February 2013, operates a huge call center in the Montego Bay Free Zone.
Elephant Group’s employee count increased from 80 to 400, the Jamaica Gleaner reported, quoting company officials. The headcount ballooned as the BPO provider won dozens of outsourcing contracts in the early months of this year. This sudden growth makes Elephant Group one of the biggest BPO firms operating in the Caribbean region.
“We have acquired several accounts and seen considerable revenue growth. Our intent is to try different campaigns and continue to grow steadily,” said Simone Schloss, corporate ambassador for Elephant Group Jamaica.
Earlier this month, Elephant Group moved into a 20,000 square-feet office facility in Jamaica’s Montego Bay Free Zone. The outsourcer provides call center services to US corporate giants, particularly those in the telecom sector such as AT&T, Comcast and Time Warner Cable.
It has half a dozen call centers in Latin American countries including Panama, Honduras, El Salvador and the Dominican Republic. But nowhere is the company expanding as rapidly as in Jamaica.
There are many outsourcing firms in the Free Zone, including global giants such as Xerox and Teleperformance. In the last fiscal year, the Free Zone reported more than 20% growth in employment.
In Jamaica, Elephant Group has engaged an HR firm called HEART Trust to help train potential employees in call center operations.