Christine Werner has 20 years of international experience in contact center operations, customer experience, and service delivery, and is currently Vice-President of Caribbean Operations at Advantage Communications.
Before joining Advantage in 2016, Christine was Head of Canada Care for Intuit, where she led support operations, digital and social customer care strategy, performance and process improvement, customer innovation and alignment across all channels.
Christine has lived in Kuala Lumpur, where she launched the Customer Experience Advisory Team in the APAC region for PricewaterhouseCoopers Malaysia.
Christine has a BA in Psychology and Statistics from Brock University, a Green Belt in Lean Six Sigma from Aveta Business Institute, and Contact Center Management Certification.
Christine Werner will be joining other notable speakers at our upcoming event in Toronto, Sourcing Decisions 2017. For more information, click here.