iQor Doubles Down on Trinidad Operations With New Contact Center

The expansion confirms that Florida-based iQor is determined to capitalize on Trinidad’s nearshore advantages that the firm has been utilizing since 2015.

iQor

US BPO provider iQor has launched a contact center in the Trinidadian town of Barataria, creating another 600 new jobs, according to a company press release.

This is the company’s second delivery center on the island, with the first being situated in the Tamana InTech Park in Wallerfield.

“The new facility affirms iQor’s commitment to Trinidad and Tobago as the ideal outsourcing option for the United States domestic market,” said Gary Praznik, COO at iQor.

“The country’s stable infrastructure, highly literate English-speaking workforce, and location only four hours by air from Miami are tremendous competitive advantages,” he added.

The 40,000-square foot facility features 600 seats, as well as a cafeteria, a games room, and four large learning labs. The call center will offer a full range of multi-channel customer care, sales and technical support services, as well as specialist support in chat and social media.

Considering Nearshore Americas’ interview with iQor’s senior executive Brent Pattison last year, the BPO firm is providing support service to three clients from Trinidad: two in telecom and one from a private consumer support industry.

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“iQor presents an immense opportunity for diversification and here in Trinidad and Tobago, we are committed to the expansion and opportunities within the BPO sector,” said Paula Gopee-Scoon, Trinidad’s Minister of Trade & Industry.

Barely 15 minutes drive from capital Port of Spain, Barataria is conveniently located to the airport, hotels, and several colleges and universities, said the BPO provider in a statement.

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