Jamaica Sets Aside US$480,000 For Helping Smaller BPOs Scale up Operations

The plan includes encouraging BPO companies to employ cutting-edge technology tools and keep abreast of changes and trends in the global industry.

Jamaica call centers

Jamaica has unveiled a US$480,000 plan to help small BPO providers scale up operations and create higher-skilled jobs for young graduates in the country.

The plan includes encouraging BPO companies to employ cutting-edge technology tools and keep abreast of changes and trends elsewhere in the globe.

Developed as part of Compete Caribbean Partnership Facility (CCPF), the program is largely funded by the Inter-American Development Bank along with the United Kingdom Department for International Development, Government of Canada and the Caribbean Development Bank.

The CCPF program is more than four-years-old in Jamaica. In 2015, Jamaica used it construct a 200-seater facility in Montego Bay for a business accelerator.

Over the past few years, the incubator helped the country create eight BPO startups and over 2,000 jobs, according to the Business Process Industry Association of Jamaica (BPIAJ).

To begin with, the BPIAJ will hire a consultant for developing criteria for selecting BPOs. “The consultant should be on board by October” for the program to get underway by the end of this year, says Gloria Henry, president of BPIAJ. The industry association has contributed US$80,000 to the program.

“Ten companies will be selected for the project and they will receive critical support over a period of 18 months,” Henry added.

“Additionally, the project will optimize processes within the BPIAJ to meet members’ needs for scaling up,” the Jamaican Government said in a press release.

“This will be done by increasing the institutional capacity of the association to better serve its growing membership, improve advocacy capabilities, and develop more effective rules and procedures.”

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