BY STAFF REPORT
BPO service provider KM2 Solutions has won a contract to provide call center services to the Denver Post and several sister newspapers in the Colorado area.
Under the agreement, KM2 Solutions – one of the fastest growing BPO/contact center firms in the Nearshore – will handle both inbound customer service calls and outbound retention calling.
Financial details of the deal have not yet been disclosed.
The media company said it chose KM2 after visiting the BPO provider’s unit in Honduras and meeting the management staff and agents on other newspaper campaigns.
“As we looked at the most efficient and effective ways to run our business, KM2’s business model allowed us to achieve our goal of providing excellent customer service to our readers, while helping to reduce costs,” said Bill Reynolds, Senior VP of Circulation and Operations at The Denver Post.
Reynolds said that KM2’s technology, quality controls, and reporting tools are ‘top notch and user friendly’.
In its response, KM2 solution said this was exactly the type of business it was targeting to fuel the growth of the company. “We have found success in this market due to our highly skilled talent pool in Honduras where all our agents are accent neutral bilingual, well educated and have great customer interactions skills,” said KM2 founder and CEO David Kreiss.
KM2 Solutions operates three contact centers in the Caribbean (St. Lucia, Barbados, and Grenada) and a bilingual call center in San Pedro Sula, Honduras.
The Denver Post is the flagship newspaper of MediaNews Group Inc, one of the largest newspaper chains in the United States publishing more than 50 daily newspapers and more than 100 non-daily publications in 13 states.