A two-day outsourcing conference got underway in the Nicaraguan capital Managua on Thursday, as the Central American countries prepare to lay the groundwork for turning their region into what they call regional ‘outsourcing hub.’ The event is jointly organized by five regional investment promotion agencies including PRONicaragua, CINDE (Costa Rica), FIDE (Honduras), Invest in Guatemala and PROESA (El Salvador).
Outsourcing sector is experiencing a tremendous growth in Nicaragua. In 2003, the sector had employed just 12 people, but today it has employed more than 4000 people, according to ProNicaragua. The biggest foreign company in Nicaragua’s call center industry is Sitel, which is said to have employed about 3000 people.
Other major call center service firms operating in the country include 24/7 Customer and Stream Global Services. Reports say more than 14 companies are running call centers in Managua and other cities in the country.
Nicaraguan capital Managua ranks 95—one notch above Guatemala City – on Tholon’s best outsourcing destinations in the world. But neither Honduras nor El Salvador—two of Nicaragua’s biggest competitors in the global outsourcing market—could make it to Tholons’ ranking.
Industry experts will present their views on the advantages and disadvantages of setting up an outsourcing services business in the region and discuss the prospects for the future growth of the market.