StarTek To Hire 300 Employees In Colorado Springs

StarTek will add 300 new temporary workers to its Colorado Springs workforce as a result of a new client deal.

US outsourcing firm StarTek says it will immediately hire 300 temporary employees for its Colorado Springs call center. The expansion follows a deal it signed with a global information services client.

According to The Gazette, StarTek has signed more than 20 new clients in the past 18 months to contracts with an annual value of more than $60 million.

The job posting on StarTek’s website said the “project has the potential to go up to 3 months.” Temporary employees will not be eligible for benefits, but “top performers will be the first considered for permanent positions as they arise.”

The Denver-Colorado based outsourcer has delivery centers in Jamaica and Honduras, in addition to Canada and the Philippines.

StarTek expanded to Colorado Springs in mid-2013 by acquiring RNs on Call, a local service that employed 30 nurses to take after-hours patient calls for about 1,000 physician offices, medical clinics and other medical offices.

According to a report the company filed with the Securities and Exchange Commission in 2013, nearly 80 percent of its revenue came from cell phone giants AT&T Inc. and T-Mobile USA as well as cable giant Comcast Corp.

This heavy reliance on telecom clients pushed StarTek closer to the brink of crisis, forcing the company to close nearly a dozen call centers across the United States. In recent years, however, StarTek seems to have managed to turn its business around.

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Earlier this year, StarTek acquired Accent Marketing from MDC Partners. A few months ago, StarTek claimed that revenue from verticals excluding telecommunications/cable and media increased 197% to $16.1 million.

Startek offers clients a range of services, including customer care and analytics, order processing, receivables management and sales support. Startek employees interact with customers through telephone, e-mail and interactive voice response technology.

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