According to the deal, T-Systems will move Atento’s data center operations to the cloud, enabling a fast and easy rollout of customer experience services and solutions.
In addition, it will take on the Atento employees who are currently managing the company’s data centers in the South American country.
“Outsourcing the management of our data center operations is a component of our strategy to focus on Atento’s core business, providing our clients with the best customer experience solutions in today’s increasing digitalized and competitive environment,” said Dimitrius de Oliveira, Managing Director at Atento Brazil.
For T-Systems, the deal helps gain a wider foothold in the Brazilian data center services market, besides increasing its chances of winning more clients in the telemarketing industry.
The announcement dispels previous reports that T-Systems had reached a deal to acquire Atento’s Brazilian data centers in order to bolster its IT services in Latin America.
“It is a first step into a partnership we expect to offer to other operations in Latin America,” stated Ideval Munhoz, CEO of T-Systems Brazil.
With a workforce of 79,000 people, Atento is the second biggest private sector employer in Brazil. It runs delivery centers in just about every major Brazilian city. There are more than a dozen Atento facilities in Sao Paulo alone.