Teleperformance’s Footprint Widens Rapidly in LATAM

Global BPO provider Teleperformance says it has opened eight new delivery centers so far in 2013 in Spanish and Portuguese-speaking countries. The announcement comes three months after the …

Global BPO provider Teleperformance says it has opened eight new delivery centers so far in 2013 in Spanish and Portuguese-speaking countries. The announcement comes three months after the company revealed that rapid expansion in Latin America led the company to increase its profits by 17% in the first half of this year.

According to a press release, the BPO provider opened delivery centers in Brazil, Colombia, Mexico and the Dominican Republic. “Our current and future prospects remain bright as evidenced by our sustained growth rates within the region. We have been committed to the Ibero-LATAM markets for decades and we also serve nearshore and offshore markets like the USA and broader European markets from within our region,” said Alejandro Perez, Regional President of Ibero-LATAM, Teleperformance.

“These specific expansions clearly reflect how Teleperformance management and our clients feel about the real potential of Ibero-LATAM both strategically and operationally,” said Paulo Cesar Salles Vasques, the company CEO. Vasques has praised Alejandro Perez for the company’s rapid expansion in the region.

Based in Paris, France, Teleperformance offers customer care, technical support, customer acquisition and debt collection programs. In 2012, it reported a consolidated revenue of $3,028 million. In a statement issued in July, the BPO provider announced that it had launched two new delivery centers and expanded four existing sites in the nearshore region during the first six months of 2013.  The company’s two newest delivery centers are in Bogota, Colombia and Natal, Brazil.

“Trends remained very positive in the local Brazilian market and in Mexico, where demand is being lifted both by offshore services covering North America and by the development of the local market,” the company stated.  The BPO provider said its Colombian operation was benefited from ‘a shift in business from Chile.’

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However, the difficult economic environment in Argentina has continued to weigh on its local subsidiary.

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