US BPO provider FCR is launching a call center in the Mexican city of Tijuana in response to growing customer demand for Spanish-language services. The facility is pegged for inauguration in April 2018.
To be based in Tijuana’s International Business Park, the center will hire between 30 and 50 people to begin with, but will increase the headcount to 300 in the years to come.
The site is located just minutes away from San Diego, according to FCR, which added that it would be easy to monitor the Mexican office from its US headquarters.
“FCR’s management team will maintain operational control of the Tijuana location with cross-border management training and close partnership and communication with the dedicated on-site supervisors, team leads, and agents of the center.”
The BPO provider says the Tijuana center will mirror its existing systems, processes, procedures, compliance rules, and high performance standards.
“Our clients have been asking us for a solution such as this for years now, and we believe this nearshore solution will provide us the ability to offer our clients more service offerings for their Spanish language and bilingual needs,” said Matthew Achak, Co-Founder of FCR.
Headquartered in Eugene, Oregon, FCR provides customer service support, particularly for tech companies and startups. This is the company’s second major expansion this year having established a contact center in the US state of Montana earlier in June.
With over 1,600 employees across seven contact centers, FCR claims to be supporting more than 60 clients as of today.