Webinar took place on July 13th | 2PM EDT

Are we nearing the death of the call center?

Atento / Nearshore Americas Webinar

Did the popular notion of the modern contact center die during the Covid-19 pandemic? Is the role of serving customers going in a completely new direction? What are client organizations doing to make the “new CX” central to their mission? These are a few of many questions discussed in this special Nearshore Americas webinar broadcast, that took place on July 13th. Register to view the recording where we identified the core pillars of the new era of CX and how to apply these new tools. 

Topics included: 
  • Intelligent Automation vs RPA
  • Combining on-site and remote agents
  • Managing remote teams through Virtual Hubs
  • Next Generation Services

This webinar has already taken place, but you can still register below to access the recording.


Chief Commercial Officer and US & Nearshore Region Director, Atento

Cathy Jooste

Cathy main objective at Atento is to lead the commercial activity in the company and the growth and profitability of the US Nearshore Region, key activities in 3 horizons strategic plan of Atento. Prior to joining Atento, Jooste held the positions of Offering General Manager at DXC Technology for both their Consulting and Microsoft Businesses. Prior to these appointments, she also created and managed the Global Sales Organization for the Consulting Organization at DXC allowing the company to grow in strategic areas. Her background is complemented with other Tier-1 integrators such as Cognizant, Avanade and Accenture, giving her the right blend of Consultative, Business Process and Digital Transformation experience. Jooste holds a degree in Business Administration and Information Systems Management from the University of Central Florida.
SVP Sales, US and Nearshore

David McAbee

David McAbee is Commercial Director for US and Nearshore for Atento. David recently joined Atento to lead U.S. sales at this time of unprecedented growth. Prior to joining Atento David spent the last 6 years at NICE and inContact leading sales in the large enterprise segment. David is a Customer Experience thought leader who is keenly attuned to digital transformation trends in CX. David describes himself as a rabid customer experience advocate.
President, Managed Mobility Services Division, DMI

DJ Oreb

Responsible for the Operational and divisional growth of the DMI Managed Services Division. Responsibilities include management of the organizational P&L, expansion of organic growth, Commercial enterprise customer accounts, development initiatives; including IT services, mobile device management, procurement, help desk, and lifecycle services. To include management of multiple teams of project managers, client delivery managers, IT engineers, help desks, and depot facilities, as well as Provide subject matter expertise in the oversight of the operational practices and contracts.

Kirk Laughlin

Kirk Laughlin is Managing Director and Founder of the Nearshore Americas – the widely respected media and advisory group which examines the emergence of Latin America as a global leader in technology services and digital innovation. During the last 11 years, Laughlin emerged as one of the foremost thought-leaders on the expansion of tech-based commercial services and investment in the Americas. Kirk and his team are frequently called on for data analysis, market insights and commentary. Nearshore Americas offers client marketing platforms, advisory services, content and lead generation services, custom events, Latin America-focused trade missions and customized research. Earlier, Laughlin was a vice president and Managing Director at Ziff Davis Enterprise, a global media group, based in New York City. He is based in Connecticut.