Did the popular notion of the modern contact center die during the Covid-19 pandemic? Is the role of serving customers going in a completely new direction? What are client organizations doing to make the “new CX” central to their mission? These are a few of many questions discussed in this special Nearshore Americas webinar broadcast, that took place on July 13th. Register to view the recording where we identified the core pillars of the new era of CX and how to apply these new tools.
- Intelligent Automation vs RPA
- Combining on-site and remote agents
- Managing remote teams through Virtual Hubs
- Next Generation Services