The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.
In this webinar, leaders from CX transformation company, Everise, and leading cloud contact center software provider, Bright Pattern, share their first-hand experience and best practises many of the top brands are utilizing to capitalize and evolve into the new experience age.