Contact centers have been traditionally served as transactional centers, resolving queries, or providing fixes. But things are changing quickly. Major investments in automation and new technologies, including self-service, artificial intelligence (AI) are prompting a new concern: Are enterprises missing the larger opportunity to transform customer service into a competitive advantage?
Adding the human touch to digital interactions, guaranteeing an excellent customer experience and anticipating customer needs can be very valuable growth drivers. Join our June 1st webinar as we explore:
- The relevance of mapping processes to decide on the right technology to implement
- How to best utilize customer journey maps to design processes
- How to anticipate the customer’s needs.
- The important role of Artificial Intelligence as an enabler of the human being (customer care agent).
- How relevant are the issues that are not identified as a priority by consumers, but that have a direct impact on CS, and how AI can help with this.
- How contact center efficiency does not need to be opposed to customer experience.
Expect a lot of useful tips and insights in this special webinar broadcast. Register today!