Founded in 2004, and with more than 200 call center agents, Vantage Sourcing provides collections and customer service to various industry segments.
“Acquiring a quality organization like Vantage helps to forward our growth objectives and offer additional services,” Chris Repholz, Chief Customer and Growth Officer at MRS said in a press release.
Earlier this week, MRS also landed a partnership deal with American Capital Recovery, winning a string of deals to provide consumer debt collection and BPO services to several commercial utility providers.
Based out of Cherry Hill, New Jersey, MRS BPO has numerous clients in the healthcare, banking, financial, government, student loans, and telecommunications sectors.
“We are very excited about Vantage Sourcing becoming part of the MRS family,” said Vantage CEO Scott Stanford. “We have similar cultures and I know that [the town of] Dothan is going to appreciate the new jobs and career growth that MRS will bring as part of this acquisition.”
Debt collection services is a multi-billion dollar industry in the United States. However, service providers face a variety of regulatory hurdles due to the sensitive nature of debt recovery and the conversations that take place between debt collectors and debtors. Thanks to call centers and advanced monitoring technologies, specifically speech analytics, debt collection is now far easier than it was in the past.